Best and worst car insurance companies

How we find the best car insurers

Customer scores

The customer score mentioned in our previous responses is based on a survey of 2،454 policyholders who have made a car insurance claim recently. The score represents the level of satisfaction reported by customers with their provider and their likelihood of recommending it to others.

To be included in the survey، providers must receive a minimum sample size of 30 responses.

Why only talk to customers who’ve claimed?

As a general rule، the quality of an insurer’s customer service is best evaluated when you have to make a claim. This is when a good insurer demonstrates its ability to handle issues، process claims quickly، and help you get back on the road promptly.

However، it may be challenging to obtain a sufficient number of customer feedback from those who have made a claim for some insurers. As a result، in certain circumstances، we can only offer our expert policy scores.

Policy scores

That’s correct. Our analysis of policy scores is an annual assessment، with the next update scheduled for February 2024. We take into account various features of cover، including repair guarantees، glass damage cover، conditions of no-claims discounts، provision of replacement vehicles،

 and excesses for fire، theft، and accidental damage. We also consider the impact of certain costs، such as fees and interest rates for premium payments in instalments. The analysis compares 78 elements of a car insurance policy، and the results are weighted based on their overall impact.

Total score

The total score used to rank insurance providers is composed of 50% customer score and 50% car insurance policy score، whenever both are available.

Does car insurance automatically renew?

Yes، it is common for car insurance policies to automatically renew after 12 months، unless you take action to cancel or change your policy. Your insurance provider will typically inform you of the upcoming renewal between 21 and 30 days prior to the renewal date. If you take no action، your policy will renew with the same terms and details، including excess، no-claims bonus، add-ons، fees، and charges.

It is important to note that some policies may have a 10-month option instead of a 12-month one. Therefore، it is recommended to check your policy agreement to know the exact duration before your auto-renewal kicks in. However، sticking with your current policy may not always be the best option for you، and you may want to explore other options instead of simply allowing your policy to auto-renew.